Massachusetts study shows RNs are overloaded

Too many patients harmed or dead due to understaffing

In conjunction with the beginning of National Nurses Week, a new study of registered nursed in Massachusetts released May 6 by the MassachusettsNurses Association establishes that hospital administrators are assigning too many patients to registered nurses, resulting in significant harm and even death for patients. According to the survey, more than eight in 10 registered nurses report that the quality of patient care in Massachusetts hospitals is suffering because hospital administrators are requiring nurses to care for too many patients at once, and six in 10 RNs report that staffing decisions are driven by administrators’ desire for increased profits, with devastating results for their patients:

Some report highlights include:

  • Alarmingly, one in four nurses (25 percent) report patient deaths directly attributable to having too many patients to care for at one time and the same number report they wouldn’t feel safe admitting their own family member to the unit on which they work
  • 50 percent report injury and harm to patients due to understaffing
  • 56 percent report readmission of patients due to unsafe patient assignments
  • 61 percent report medication errors due to unsafe patient assignments
  • 61 percent report complications for patients due to unsafe patient assignments
  • 81 percent report RNs don’t have the time to educate patients and provide adequate discharge planning
  • 86 percent report RNs don’t have the time to properly comfort and care for patients and families due to unsafe patient assignments

The release of this state-wide data on the impact of unsafe patient assignments for nurses on patient mortality follows a similar report in 2014, with this year’s results showing an increase in the rate of negative patient outcomes and a continued deterioration in the quality and safety of patient care in Massachusetts hospitals, particularly in the state’s community hospitals.

“These findings provide an indictment of our system of hospital care in Massachusetts and shine the light on the really dangerous situation for our patients who are being forced to share their nurse with too many other patients at one time, which is resulting in more of them suffering totally preventable complications, medical errors, costly readmissions and, yes, even death for lack of proper care, attention and monitoring from registered nurses,” said Donna Kelly-Williams, RN, president of the Massachusetts Nurses Association and a staff nurse on the maternity unit at Cambridge Health Alliance. “As the nation and many employers look to National Nurses Week to recognize the contributions of its nurses, in releasing these findings we nurses are pushing our own call button for help, in this case from the Legislature who has the opportunity to address this crisis by passing legislation to ensure safe patient assignments for nurses and ensure quality patient care.”

Earlier this year, 85 Massachusetts legislators joined lead sponsors Sen. Marc Pacheco and state Rep. Denise Garlick as cosponsors to the Patient Safety Act, legislation filed by the Massachusetts Nurses Association that will dramatically improve patient safety by establishing a maximum limit on the number of patients assigned to a nurse at one time, while also requiring hospitals to adjust nurses’ patient assignments based on the specific needs of the patients.

This new survey ofMassachusetts nurses was commissioned by the Massachusetts Nurses Association and conducted between April 10 and 16 by Anderson Robbins Research, an independent research firm headquartered in Boston. The 2015 survey respondents were all nurses currently working in Massachusetts randomly selected from a complete file of the 92,000 nurses registered with the Massachusetts Board ofRegistration in Nursing. Fully 61 percent of the respondents have no affiliation with the MNA.

How Four Words In Huge Health Law Divide The Supreme Court

The U.S. Supreme Court is poised to issue a decision this month in a case that could again threaten a key aspect of President Barack Obama’s health law.

But this time around, unlike three years ago when the court rejected a constitutional challenge to the law’s individual mandate, the case, King v. Burwell, focuses primarily on statutory interpretation.

The issue is whether section 36B means what it seems to say if read literally and in isolation from the rest of the law: that Affordable Care Act subsidies are available only to people “enrolled … through an exchange established by the state.”

And the different interpretations have proven dicey — so much so that each side in the case is having trouble explaining away the evidence supporting the contrary position.

Solicitor General Donald Verrilli and other defenders of the subsidies have failed to suggest any very plausible reason — other than sloppy draftsmanship, on which Verrilli has not much relied — why Congress said “established by the state” if it intended that subsidies also be available in the federally established exchange.

On the other hand, ACA opponents who read “established by the state” literally have produced little evidence that the law’s drafters deliberately and quietly planted in an obscure subclause the words that could become the seeds of the law’s destruction.

Plaintiffs in the case suggest that the drafters inserted these four words in order to pressure states to establish their own exchanges. But the legislative history offers scant evidence of this intent. And the three dozen states in question either failed to notice or disregarded it.

How these explanations sway the justices — or at least five of them — will determine whether the language drafted by Congress means that nearly 6.4 million low-and-middle-income people are not eligible for the overhaul’s tax subsidies because they live in a state that chose to rely on the federal government’s healthcare.gov, rather than establish its own online insurance marketplace. The subsidies make insurance affordable to many of the people who seek Obamacare coverage because they don’t get health coverage through their employers.

If the court rules that the subsidies are available only in states — mostly blue — that established their own exchanges, insurance markets in the other three dozen or so states might collapse. Unless Congress or the states reliant on healthcare.gov were to move fast to limit the damage, few people in those states would buy individual insurance. Those who did would likely have health problems and premiums would soar.

Many ACA opponents say that section 36B “means what it says,” as conservative Justice Antonin Scalia implied at the March 4 oral argument, even if the wording “may not be the statute [Congress] intended” and even assuming that it might “produce disastrous consequences.”

To the contrary, say Verrilli and other supporters, the law’s overall text, structure, design and history make clear that Congress intended to make subsidies available in all 50 states. They say the challengers’ interpretation would defeat the law’s purpose of making health insurance widely affordable. The Internal Revenue Service came to the same conclusion in an interpretive rule, to which Verrilli argued the justices should defer if in doubt.

As in 2012, the stakes in King v. Burwell are so high that Obama has made it clear that he would attack any decision that would cripple the health law as legally indefensible and politically motivated.

“[T]his should be an easy case,” Obama said June 8. “Frankly, it probably shouldn’t even have been taken up … based on a twisted interpretation of four words. … I’m optimistic that the Supreme Court will play it straight.” The next day, he added (without specific reference to the court) that “it seems so cynical to want to take health care away from millions of people.”

These shots across the court’s bow came even though Scalia and Justice Samuel Alito had strongly suggested during the argument that they would vote against the administration’s position.

Alito also suggested the possibility of delaying until 2016 the effective date of any decision against the administration. Such a delay, he said, would give the states and Congress time to avoid the disruption that would be caused if the court ruled the premium subsidies now available in the three-dozen states using healthcare.gov are illegal.

Justice Clarence Thomas, who was silent as usual during the arguments, is expected to vote with Scalia and Alito. The four liberal justices — Ruth Bader Ginsburg, Stephen Breyer, Sonia Sotomayor and Elena Kagan — seemed poised to line up with Obama. So the president will win if either Chief Justice John Roberts or Justice Anthony Kennedy sides with him.

While Kennedy’s vote is still up in the air, ACA supporters were cheered by his assertion to the lawyer challenging the subsidies that “there’s a serious constitutional problem if we adopt your argument.” Kennedy reasoned that the states are being unconstitutionally “coerced” if, as the challengers argue, the law requires them either to establish their own exchanges or see their residents disqualified from the subsidies.

The only way to avoid constitutional problems, suggested Kennedy, may be to resolve any ambiguities in Obama’s favor. This seemed inconsistent with the suggestions by Scalia, Alito and the challengers that the relevant language is free of ambiguity and without constitutional problems.

Roberts was sphinxlike during the argument in King v. Burwell. The case puts him in an unenviable position.

When Roberts stunned court-watchers by joining the four liberal justices and upholding the individual mandate in the 2012 decision, National Federation of Independent Business v. Sebelius, he was bitterly assailed by his usual allies — Kennedy, Scalia, Thomas and Alito — and was called a traitor by many other conservatives.

This barrage was intensified by a well-sourced news report that Roberts had initially voted to strike down the individual mandate and changed his mind — provoking a huge battle inside the court — after liberals led by Obama had preemptively denounced any decision to strike down the law as politically motivated, conservative “judicial activism.”

The conservative denunciations of Roberts will be even more bitter if he sides with Obama this time, too. On the other hand, if Roberts votes with the other four Republican appointees to gut the Democratic president’s signature accomplishment, it will feed the kind of attacks that the chief justice dreads on the Roberts court’s conservative majority as a bunch of robed politicians.

Looking to the future, a ruling against Obama could be extremely awkward politically for Republican members of Congress, presidential candidates and officials in the mostly red, affected states, even though it might be cheered (at least initially) by Republican voters.

In this scenario, the president and other Democrats would immediately demand that Republicans help them save the subsidies of millions of people at risk of losing their health insurance, by adopting new legislation.

Some Republicans say this would be an opportunity to extract compromises from Obama such as more choices for consumers – especially less expensive, less comprehensive health insurance options; the elimination of the mandate to buy insurance; or restrictions on medical malpractice lawsuits.

Others predict a humiliating and internally divisive Republican cave-in to avoid being blamed for the “disastrous consequences” that Justice Scalia hypothesized.

Whatever the outcome, the chief justice, in his tenth year on the Court, is in for a long, hot summer.

Stuart Taylor Jr. is a Washington writer, lawyer and Brookings nonresident senior fellow.

Kaiser Health News (KHN) is a national health policy news service. It is an editorially independent program of the Henry J. Kaiser Family Foundation.

State Auditor Slams California’s Oversight Of Medi-Cal Plans Used By 9 Million

California health officials failed to ensure that more than 9 million residents enrolled in Medi-Cal managed care plans had access to doctors when they needed them, the state auditor said in a stinging report Tuesday. Health officials might have learned about those problems from calls to an ombudsman’s office – but thousands went unanswered every month.

Among the report’s findings:

Incorrect or missing data on provider networks meant that state health officials had no idea if the plans had sufficient doctors and specialists, or if patients got the care they needed.
An average of 12,500 calls to the program’s ombudsman went unanswered each month for nearly a year, frustrating patients’ efforts to resolve problems.
Provider directories for three health plans – Health Net in Los Angeles County, Anthem Blue Cross in Fresno County and Partnership HealthPlan of California in Solano County – contained inaccurate or outdated information, ranging from incorrect telephone numbers for providers to listings for providers who no longer participated.

Overall, state officials failed to verify insurers’ information about their networks of doctors and hospitals.

The audit’s findings come as little surprise to health advocates, who have called attention to these problems as California shifted millions of Medi-Cal recipients from traditional fee-for-service care which enabled enrollees to see most Medi-Cal providers, into managed care programs with prescribed networks of doctors and hospitals.

About 76 percent of the 12.2 million adults and children receiving Medi-Cal, California’s Medicaid program, were enrolled in managed care programs as of March 2015.

Eligibility for Medi-Cal, the state-federal health program for the poor, expanded under the Affordable Care Act. Since last year, more than 3.5 million enrollees signed up for the first time. Nearly one in three Californians now receive coverage through the program.

“The audit confirms longstanding concerns about issues of oversight of Medicaid managed care plans and of access to Medi-Cal services,” said Anthony Wright, executive director for the statewide advocacy group Health Access. “I think people on Medicaid are very appreciative of the care they get and it’s far preferable to be being uninsured. What’s troubling is the finding that we don’t even know if people have access. We’re two steps away from solving the problems that exist if we don’t know what they are.”

The agency “agrees with many of the state auditor’s recommendations” and already has begun to work on improving oversight, Department of Health Care Services Director Jennifer Kent said in a statement.

The agency is upgrading the ombudsman’s phone system to handle more calls and is taking other steps to ensure that residents can get medical care when and where they need it, she noted.

The state’s Department of Health Care Services contracts with 22 different health plans to provide managed health care services to Medi-Cal recipients, who must choose from managed care plans available in their counties.

The audit singled out the performance of the Medi-Cal Managed Care Ombudsman’s office, noting that too-few staffers, an inadequate telephone system and a glitch-prone computer system kept it from addressing complaints.

The telephone system rejected thousands of calls each month, ranging from about 7,000 to more than 45,000, between February, 2014 and January, 2015.

Even when calls got through, staffers were able to answer only a third to a half of them, the audit noted. A database to maintain information on the calls crashed frequently, resulting in further loss of data.

Efforts to improve oversight of Medi-Cal managed care plans are underway. The Department of Health Care Services is creating a “dashboard” of plan performance indicators to better identify problems in real time.

Pending legislation would require health plans to more frequently update their provider lists for all consumers, not just those on Medi-Cal.

A new state law also will require health insurers, including those serving Medi-Cal managed care patients, to provide data to regulators on how much time it takes for patients to get appointments with their physicians.

The audit noted that the Department of Health Care Services also needs to improve how it reviews primary care provider directories, which can affect children’s ability to get medical care.

“With nearly half of all children in California enrolled in Medi-Cal managed care, the state is responsible for ensuring that children are actually able to access needed health services,” said Alison Buist, director of health policy for the Children’s Defense Fund. “The audit confirms what advocates have long suspected: The state is not effectively monitoring whether health plans have enough providers to serve the Medi-Cal population, and the mechanisms to identify challenges beneficiaries face in accessing care are not working as well as they should.”

In a statement, California State Sen. Edward Hernandez, chair of the Senate’s health committee, cited lack of funding as a key factor.

“While disappointing, the results of this audit are not surprising,” Hernandez said. “The systematic underfunding of Medi-Cal is making it very difficult for plans to set up adequate networks, and DHCS is not doing enough to make sure the commitments we’ve made to beneficiaries are being honored.”

Kaiser Health News (KHN) is a national health policy news service. It is an editorially independent program of the Henry J. Kaiser Family Foundation.