It was a packed hearing room on June 3, when the Joint Committee on Health Care Financing held a public hearing at the State House on the Hospital Profit Transp…
Monthly Archives: June 2015
Travel Nurses Need Mentors Too: Here’s How to Find One
When you work as a travel nurse and only spend a few weeks or months at a time in one place, you probably think that having a nurse mentor is impossible. After all, how can you build a solid professional relationship with someone when you barely have time to get past the “getting to know […]
The post Travel Nurses Need Mentors Too: Here’s How to Find One appeared first on The Gypsy Nurse.
Anti-Abortion Activists See Mixed Results in Texas Legislature
HOUSTON, Tex. — If you’re keeping score, anti-abortion groups were 1 for 2 during this year’s legislative session in Texas, which ended Monday. One major bill they wanted failed, but another passed.
The new law will tighten rules for girls under 18 who are asking a judge to grant an abortion — a small but politically significant fraction of those who seek the procedure. Gov. Greg Abbott, a Republican, has until June 21 to veto the legislation, but observers say that’s highly unlikely given his longstanding opposition to abortion.
Under current Texas law, a minor must get permission from a parent to get an abortion. But there is a built-in exception if a girl’s parents are in jail, deported or unreachable — or if she fears abuse or retribution from a parent. In those cases, she can anonymously ask a judge for permission through a process called judicial bypass.
Among other things, the new law would make it so teens would no longer receive automatic permission to get abortions if judges don’t issue timely rulings. The law also would limit the venues in which a teen could apply for permission.
Anti-abortion groups contended the process was too easy and the new law provides a much-needed revamp of the rules. Supporters say the new rules will help rescue teens from abusive situations and motivate other teens to involve their parents if at all possible.
Emily Horne of Texas Right to Life called the previous process “too loose” because teens could use judicial bypass to avoid telling their parents about the pregnancy.
“Oftentimes the minor is very young and very scared, and may not even know all of her options, may not even know what her parents may say,” Horne said. “It’s a very big decision for a parent to be cut out of.”
State Sen. Van Taylor, a Republican representing Plano and other Dallas suburbs, co-sponsored the bill in the senate.
“On an issue as paramount as the life of an unborn child, the state should not be severing parental involvement,” he said in a statement.
Tina Hester, executive director of Jane’s Due Process, which works with pregnant teens who seek judicial bypass, said the real intent of the law is to stop abortions and score points among anti-abortionpro-life voters.
“They’ve already dismantled the clinic system. They’ve basically shut down half the clinics in Texas,” Hester said. “And until Roe v. Wade is overturned, they’re just trying to chip away.”
As for concerns about girls skirting parental involvement, Hester said “there have been no complaints that I’m aware of from judges saying that girls are abusing this situation.”
Because the the court filings in the judicial bypass cases are confidential, it’s hard know if that’s happening.
Hester said the new law will add so many barriers that getting a bypass will be almost impossible.
For example, she said, the bill would require most teens to see a local judge in their home county, even if the abortion clinic is hours away in a big city. There is an exception for counties of less than 10,000 people.
Hester says that’s not enough to protect a girl’s anonymity in small towns. Everyone at the local courthouse will easily guess what is going on, she said.
“What normal 17-year-old goes down to the courthouse by themselves and without their parents?” Hester asked.
Less than 3 percent of abortions in Texas are among girls under 18. And most of those girls do get consent from their parents – it’s estimated that only about 10percent of those under 18 seek judicial bypass.
Rita Lucido, a family law attorney in Houston who volunteers to represent teens through Jane’s Due Process, said girls using bypass are already facing difficult situations.
“[They are] kids who already have babies who are basically homeless, kids whose parents have kicked them out and they’ve sought shelter with another relative because their parents beat them.”
The parental notification law dates back to 1999 and was signed by then- Gov.George W. Bush. It included the bypass process. Later amendments required the teen to not only notify a parent, but obtain his or her consent.
The bypass process originally required a judge to hold a hearing quickly for the teenage girl, and if the judge refused to make a ruling, the girl automatically received permission to get the abortion anyway.
But the new regulations will do away with the automatic permission. Lucido fears her clients could be trapped in the pregnancy.
“If she comes across an ideologically motivated judge who refuses to schedule a hearing, the law doesn’t give her a way to force a ruling on her application. She’s in a sort of legal limbo,” Lucido explained.
Abortion rights advocates contend the new judicial bypass law could be stalled or stopped in the courts. The U.S. Supreme Court ruled in Bellotti v. Baird that judicial bypass procedures for minors must be anonymous and expeditious, and the advocates claim the new Texas law could be unconstitutional on those grounds.
Despite passage of the new law, anti-abortion groups did not get everything they wanted from the Texas lLegislature this year.
The bypass bill originally included a controversial amendment that would have required women of all ages to show government identification before getting an abortion. The amendment did not survive.
In addition, one bill failed that would have forbidden insurance plans sold through the Affordable Care Act exchange from covering abortion, except in emergencies. Rape and incest were not included as exceptions. The bill would have allowed enrollees to purchase a supplementary insurance rider to cover abortion.
The bill passed the full Texas Senate but stalled in the House.
Ten states restrict coverage of abortion in all private insurance plans, and another 15 states restrict abortion coverage in ACA exchange plans, according to the Guttmacher Institute, a nonprofit organization focused on sexual and reproductive health research and public education.
This story is part of a partnership that includes Houston Public Media, NPR and Kaiser Health News.
Kaiser Health News (KHN) is a national health policy news service. It is an editorially independent program of the Henry J. Kaiser Family Foundation.
New Preventive Health Services Approved For No-Cost Coverage
The list continued to grow of preventive services that people are entitled to receive without paying anything out of pocket.
In 2014, the U.S. Preventive Services Task Force recommended two new services and tweaked a handful of others that had previously been recommended. Under the health law, preventive care that receives an “A” or “B” recommendation by the nonpartisan group of medical experts must be covered by health plans without charging consumers. Only grandfathered plans are exempt from the requirement.
The new recommended services are: Hepatitis B screening for adolescents and adults at high risk for infection, and low-dose aspirin use for pregnant women who are at high risk for preeclampsia, a condition characterized by an abrupt increase in blood pressure that can lead to serious complications for the woman and baby.
In its Hepatitis B screening recommendation, the task force said there was new evidence that antiviral treatments improved outcomes in people at high risk for the liver infection, including those from countries where the infection is common, people who are HIV-positive and injection drug users.
Although it’s not a big-ticket item from an insurance-cost perspective, the March of Dimes welcomes the task force recommendation regarding low-dose aspirin use to prevent preeclampsia in high-risk women, says Dr. Siobhan Dolan, an obstetrician/gynecologist at Montefiore Medical Center in the Bronx, who’s a medical adviser to the March of Dimes.
“What’s exciting about this is that now we have something to offer women that’s a low-risk strategy,” says Dolan. Preeclampsia accounts for 15 percent of all pre-term births.
The task force also issued a recommendation for gestational diabetes screening after 24 weeks in asymptomatic pregnant women. That service, however, is already being offered at no cost by health plans following an Institute Of Medicine study commissioned by the Department of Health and Human Services that identified gaps in existing coverage guidelines.
In its review of screening for gestational diabetes, the task force found sufficient evidence that it reduces the risk for complications such as preeclampsia, large birth-weight babies, and shoulder dystocia, when the baby’s shoulders become stuck inside the mother’s body during delivery.
The task force recommendations take effect for the plan year that begins one year after they’re issued so for many consumers, these provisions won’t take effect until 2016.
Please contact Kaiser Health News to send comments or ideas for future topics for the Insuring Your Health column.
Kaiser Health News (KHN) is a national health policy news service. It is an editorially independent program of the Henry J. Kaiser Family Foundation.
Best Gas Station Restaurants in America
OK, so typically a gas station meal is nothing to look forward to, but rather a small price Travel Nurses have to pay for everything else that is awesome about life on the open road. Most gas station meals are kind of akin to what one might call a sad desk lunch — only on the move. Maybe a sweaty hotdog, some stale nacho chips with atomic cheese, a bag of Gardetto’s … you just hope to get out of there germ-free, y’know?
Well, luckily for Travelers nationwide Thrillist came to the rescue this week with its latest listicle, “America’s 13 Best Restaurants … in Gas Stations.”
I’m sure they are all amazing — they look it! — but of their list of the best gas station restaurants in America, I can personally vouch for two of them: Joe’s Kansas City Bar-B-Que (formerly Oklahoma Joe’s) and the Czech Stop in West, Texas.
Joe’s Kansas City Bar-B-Que (located in KC, MO, of course) is the best BBQ I’ve had the pleasure of tasting. Thrillist recommends the Z-Man sandwich, which I did not try, but I can say that the ribs, brisket, smoked chicken gumbo, and spicy slaw are all winners. And, judging from the long line that spills forth from the front door most days, most hours, I’d say you probably can’t go wrong with whatever you choose here. Speaking of that line, you may want to shoot for an off-hour to avoid it, if possible. We visited one day about 3 p.m. and the line was a comparable breeze to what it is at peak meal times.
The Czech Stop of West, Texas was like an oasis in the distance when we first saw it. Bound for Austin via I-35, the promise of kolaches, rolls, sausages and other savory and sweet baked goods glimmered in the distance. Thrillist recommends the hot chubbies with cheese. What a fun name for sausages, right? While I did not try the chubs & cheese, I did fall truly, madly, deeply in love with the jalapeno cheddar biscuits. Seriously. We had to stop for another batch on our way back through, and, I think I left a little piece of my heart on the side of the road in West, Texas that day.
The rest of the list includes everything from Korean to Mediterranean to Spanish to good ol’ American dishes. The other 11 best gas station restaurants in America, according to Thrillist are:
• Whoa Nellie Deli in Lee Vining, California — recommended eats: Fried whitefish tacos
• Wolf Creek 76 Grill Deli & Fuel in Wolf Creek, Oregon — recommended eats: Buffalo bacon cheeseburger and chicken gizzards
• Cookin’ From Scratch in Doolittle, Missouri — recommended eats: King of the Road burger
• The Market at Bellair in Charlottesville, Virginia — recommended eats: The Batesville with Cajun roast beef and smoked Gouda
• Pig Trail Bypass Country Café in Crosses, Arkansas — recommended eats: The Hooshburger
• Chef Point Café in Watauga, Texas — recommended eats: Bacon wrapped beef medallions or lobster mac & cheese
• El Carajo in Miami, Florida — recommended eats: The table de carne which includes ribs, churrasco, sausage, pork loin, and other meats
• Seoul Food in Silver Spring, Maryland — recommended eats: Bulgogi hoagie w/ apple slaw and spicy pork
• Fuel City in Dallas, Texas — recommended eats: Chorizo and egg tacos
• Café Kebob in Berkley, Michigan — recommended eats: Beef shawarma
• Fast Gourmet in Washington, D.C. — recommended eats: The Chevito
Click here to read Thrillist’s full take on the best gas station restaurants in America, and as you make your way to your next assignment or veer from your location on your next amazing road trip, may one of them be on your path!
Why We Need More Nurses
Last month Travel Nursing Blogs did a post about Alexandra Robbins’ new book The Nurses. Now Robbins is in the news again with an excellent op-ed in the New York Times that explains why we need more nurses.
She begins by sharing a story from a nurse she followed for a year for the book and whom she calls Molly. When Molly, new to her large metropolitan hospital, arrived one day the nurses ending their shifts were in a panic because of their unit was so horribly understaffed. The nurses feared for the safety of their patients and their nursing licenses!
Robbins also writes that while Molly called the nurse-patient ratio “insane” the nurses were all pretty resigned to the conditions, which are unfortunately all too common.
Despite the fact that many studies have cited the various patient risks associated with nurse understaffing nationwide, California is still the only state with a minimum standard set for nurse to patient ratios within hospitals.
Robbins notes that nurses are fully aware of the issue, but are often intimidated, harassed, or otherwise limited from speaking out about it or trying to help make changes in the way things are done. Unfortunately, this can lead to nurses taking on assignments or workloads that they know to be unsafe. It’s a bad situation for patients and nurses.
So why is this major problem being swept under the rug? Often, it’s quite simply because of the chase for higher profits.
“The biggest change in the last five to 10 years is the unrelenting emphasis on boosting their profit margins at the expense of patient safety,” said
David Schildmeier, spokesman for the Massachusetts Nurses Association told Robbins that the issue is exacerbated by an “unrelenting emphasis” at hospitals to boost profit margins “at the expense of patient safety.
“Absolutely every decision is made on the basis of cost savings,” he says.
While Travel Nursing does not magically make more nurses appear, it does strategically place healthcare professionals in jobs at facilities where their expertise is most needed. It also helps hospitals save money in the long run by helping to prevent nurse burnout and control related other issues.
What disadvantages have you and/or your patients suffered as a result of improper staffing levels? Share your thoughts in the comments.
Growing Pains For State Obamacare Exchanges
The states that set up their own insurance marketplaces have nothing to lose in King V. Burwell, the big Supreme Court case that will be decided by the end of June. But that doesn’t mean those states are breathing easy.
With varying degrees of difficulty, all of the state-based exchanges are struggling to figure out how to become financially self-sufficient as the spigot of federal start-up money shuts off.
Here are dispatches from Minnesota, Colorado and Connecticut on this tricky transition.
Minnesota – Tough Politics
Even though Minnesota’s exchange – MNsure – ran much more smoothly in its second year than its disastrous first, some Republicans opposed to Obamacare from the beginning hoped to do away with it this legislative session.“This has been an abject failure from day one to present. If you’re denying that, your head is in the sand,” said state Rep. Nick Zerwas.
His colleague, Rep. Nancy Franson, said: “We should have never gotten into the exchange. We should just move straight to the federal exchange and bypass the state of Minnesota.”
Even the Democratic architect of the law that created MNsure wanted to dissolve its board and make MNsure a state agency rather than an independent body.
In the end, lawmakers ended their session leaving MNsure intact. But they voted to ask the feds to allow Minnesotans to get tax subsidies for health insurance regardless of whether they shop on the open market or through MNsure.
The legislature also created a bipartisan task force to consider MNsure’s future. Republican Rep. Matt Dean says those relatively small measures make a big point.
“The final agreement I think that we have going to the governor right now acknowledges that there’s major trouble with MNsure, that the current situation is not sustainable,” Dean said.
Democratic Sen. Tony Lourey helped create MNsure. He likes the idea of letting Minnesotans shop outside of MNSure and still get subsidies, but, he said, “I’m not particularly optimistic that it would be approved by federal officials. If it were approved, I think we would have to talk about then how do we structure the financing of the exchange.”
He says it would be even more difficult to fund the exchange with far fewer customers unless they could bring in new money.
One option is to add a tax to all health plans sold, not just those sold on MNsure.
Meanwhile, with fewer people signing up for plans through MNsure than anticipated, revenue is way down. That coupled with federal money drying up by year’s end has MNsure moving to cut $2.5 million from its budget over the next three years. –Mark Zdechlik, MPR
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Colorado – Glitches And Expenses
Colorado’s exchange has cleared its political hurdles for the most part, but technical glitches and financial challenges remain – as Marc Drillings knows all too well. He wanted to buy insurance on the Connect for Health, Colorado’s exchange.
But when he went online to enroll, the system mistakenly showed that his monthly premium would be $800 for him and his wife, much higher than it should have been. He tried to fix it, he said, and his application got stuck in limbo for two months.
“You enter bureaucratic hell, where no one can figure out what’s wrong, how to fix it, or who to even talk to get it done,” said Drillings.
He’s a chiropractor, so he’s used to dealing with insurance forms, but sorting it out took still took him at least 50 hours he said.
Eventually, he enrolled in a plan for about $300 a month.
As many as 10 percent of those who signed up faced such problems, says Kevin Patterson, the exchange’s interim CEO.
Fixing them chewed up staff time and cost millions, he said. “I think it’s fair to say we do have a slight hit to the brand,” Patterson said.
His predecessor, Gary Drews, pointed out the exchange’s successes. He said its enrollment numbers are strong, and the state’s uninsured rate fell from 17 percent to 11 percent. Still, Drews admitted, the takeoff has been bumpy even in the second year.
“It’s a little bit like trying to fly as you’re putting the wings on,” he said.
Although it had bipartisan support, Colorado’s exchange, faced expensive technical fixes, leadership turnover and questions from state auditors about its financial controls.
Add to that the big whammy: $183 million in federal startup money is running out. So the exchange plans to tighten its belt and consumers will feel the pinch. Fees on premiums will go up next year.
“I don’t know if it’s sustainable,” said Republican state senator Ellen Roberts, who heads a legislative oversight committee.
She says another big issue for Colorado is Medicaid. The state had a smoother signup process for Medicaid than many other states, and the exchange footed much of the bill. Now the exchange is asking the feds to pick up some of those signup costs.
Roberts said it’s going to be hard for the exchange to make the transition to self-sufficiency.
“Either we’re going to try and make our best efforts to sort this out, or people will throw up their hands and walk away,” she said.
Despite the hassles he faced, chiropractor Marc Drillings said he won’t walk away. “If it works for 95% of the population, that’s still an A,” Drillings said.
– John Daley, Colorado Public Radio
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Connecticut – Success At A Price
Connecticut’s exchange did so well in the first year that it’s marketing its services to other states that are still struggling. And generally Access Health CT is having a smoother transition from start-up to established business.
“The first two years, we needed a much bigger call center to be able to answer questions and talk about how to navigate our website and things like that. We needed a much bigger technology team,” said CEO Jim Wadleigh.
The task ahead is to change and shrink the organization to match its new mission. Wadleigh said he is letting consultants’ contracts expire and he is leaving some senior positions unfilled.
“All of our teams have gotten smaller,” he said.
The exchange brings in upward of $26 million a year by charging insurers who sell individual and small group policies on or off of the exchange. That will be the biggest source of money going forward.
Selling its administrative services to other exchanges could bring in additional cash.
“We have had some conversations with probably about a half a dozen states at this point about what are some of those opportunities,” he said.
With more than $150 million in federal money gone and not coming back, Wadleigh has two goals. One is keeping consumer prices as low as they can be and the second is keeping customers satisfied. He is optimistic the exchange can do it.
“I think we’re there,” he said.
But that confidence comes at a price: the exchange had to raise the assessment that insurers pay in order to fund smooth operations. — Jeff Cohen, WNPR
This story is part of a partnership that includes MPR, Colorado Public Radio, WNPR, NPR and Kaiser Health News.
Kaiser Health News (KHN) is a national health policy news service. It is an editorially independent program of the Henry J. Kaiser Family Foundation.
Walk Forward with a Strong Ethical Agenda
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Bringing Doctors To Patients Who Need Them Most
MORENO VALLEY, Calif. — Jennifer Vargas’ path toward becoming a doctor took her from UCLA to Guadalajara before it ultimately led back home, to California’s vast Inland Empire east of Los Angeles.
When the Chino Hills, Calif. native graduated from medical school in Mexico, her first choice for residency training was Riverside County’s public medical center, which serves among the fastest growing and most medically deprived parts of California.
It was just what she wanted: To serve a vulnerable patient population facing high barriers to care, particularly immigrant patients from Mexico who would benefit from a Spanish-speaking physician.
“It offered the best fit for me,” said Vargas, 32, a second-year resident in family medicine at Riverside County Regional Medical Center.
The Inland Empire – a region roughly the size of Maine, including both Riverside and San Bernardino counties — needs hundreds more like her. Officials have launched a muscular effort to educate physicians locally and entice doctors from the outside to settle in Southern California’s interior, miles from the famously alluring coast.
They’re trying to do more than fix a doctor shortage. They’re attempting to train and attract the right kind of physicians — mainly primary care providers who relate to disadvantaged patients and want to treat them in their communities, before they become critically or chronically ill.
Some see it as an experiment with lessons for other underserved regions of the country – a way to spread out and diversify the next generation of doctors.
“Today, our country is largely training the sons and daughters of wealthy people to be physicians,” said G. Richard Olds, dean of the University of California, Riverside, School of Medicine. “You wonder why we have a problem with people not serving in underserved communities; it’s because they don’t know what an underserved community looks like.”
He’s looking for students who grew up in the Inland Empire and want to stay. He also wants people who speak English as a second language, or who were the first in their families to attend college.
The Inland Empire has for decades been short of physicians as newcomers poured in. Its population swelled from 1.6 million in 1980 to 4.4 million today. In 2011, it had 43 primary care physicians per 100,000 population, a supply roughly half the level recommended by experts, according to a study published last year by the California Healthcare Foundation.
Now, with the expansion of health insurance and Medi-Cal through the Affordable Care Act, many more new patients have spilled into the system.
The flow of patients seeking primary care services at the 12 family care clinics run by Riverside County rose 8 percent to 161,000 during the year ended last June 30, said Dr. Geoffrey Leung, the system’s chief of family medicine.
Volume has continued to rise since then and now is only limited by the system’s capacity.
“If we had more providers, we would have more patients,” Leung said.
A Bagful Of Drugs, A Long List of Ailments
On a recent Friday morning, Maria Avelino Ibarra arrived at Riverside County main campus in Moreno Valley after an hour-long bus ride.
Ibarra, a 50-year-old Corona resident with diabetes, had come to renew her insulin prescription and get treatment for pain in her right knee, which she injured in a fall last year.
But as Dr. Bakr Khalifa Al Omrani, a second-year medical resident, quizzed her about her recent medical history, she added more ailments to the list, including chronic headaches, stomach problems and high cholesterol.
As she spoke, Ibarra pulled out a square-foot size zip-lock bag with 15 medication bottles and set them on a small counter in the exam room.
“Okay, I will not be able to deal with all of the problems today,” Khalifa told her through a Spanish translator listening in by phone. “Is your knee the most urgent problem?”
It was. Khalifa tried to flex her knee, which bent only to about 90 degrees before causing sharp pain.
The appointment lasted 35 minutes, about twice as long as primary care visits usually do. It’s a common problem: Because patients have gone without care so long, doctors have to spend more time sorting out their problems. That, in turn, lengthens wait times for other patients seeking appointments.
Thinking Creatively
The shortage of doctors, and the pent-up demand for care, is a problem with deep roots.
Historically, the region has not cultivated young physicians. The Inland Empire is below the state average in producing high school graduates who go to college. And until the UC Riverside program was founded in 2013, the region had only one medical school, at Loma Linda University.
To top it off, Olds said, there aren’t enough slots to train medical residents in the region.
All of these obstacles narrow the pipeline of available doctors. “Where you come from is about 40 percent of the decision” of where to practice, the dean said. “And another 40 percent is where you completed residency.”
In addition, the Inland Empire has hardly been an attractive destination for doctors from the outside.
Reimbursement from public and private payers isn’t as high as in coastal areas, said Leigh Hutchins, CEO of North American Medical Management California Inc., an Ontario-based firm that develops and manages provider networks and helps physicians coordinate care and conduct business. .
Even existing doctor groups have trouble covering the start-up costs of bringing on a new doctor, whose practice may take three years to become self-sustaining.
“It’s a good $250,000 to $300,000 a year to support a new doctor, by the time you do salary and benefits and other payments,” Hutchins said.
The doctor shortage has hit hard at the Inland Empire Health Plan, the Medi-Cal managed care organization serving the two counties. Membership passed 1 million in February, up 60 percent from the 623,000 it had in December 2013, according to state figures.
“We’ve had to think creatively about how to get more doctors in our plan,” said Dr. Bradley Gilbert, the nonprofit’s CEO.
One way is to provide grants — to private physician groups, hospitals and even the county health systems to defray new doctors’ startup costs.
In September, the plan set aside $8 million from its reserves for that purpose, $5 million for primary care doctors and $3 million for specialists.
IEHP received applications for some 199 doctors for the grants, which will cover up to $100,000 of a primary physician’s annual costs and up to $150,000 of a specialist’s. As of last month, the health plan had approved grants for 123 physicians, 71 of them in primary care. Hiring has already begun.
To boost the long-term supply, UC Riverside is recruiting medical students through “mission-based scholarships.” These cover the entire cost of medical school if students commit to practicing in a needed primary care discipline in the region for five years after residency.
“There’s a growing movement,” Leung said. “Young physicians are looking for work that feels meaningful and purposeful.”
‘I Need You A Lot’
Vargas knew from age 7 that she wanted to be a doctor.
One of four children of Mexican immigrant parents, she volunteered at a cancer hospital near her home when she was in high school and continued to volunteer at local hospitals while studying biology and Spanish literature at UCLA. Later, while in Mexico, she and fellow medical students made house calls in small cities and villages.
Today, her connection with her patients is obvious.
Maria Sanchez, 54, will see only Dr. Vargas.
“I understand English, but it’s better when I can express myself in Spanish,” Sanchez said. “It’s easier to understand the advice they give you.”
Sanchez, a permanent U.S. resident originally from Nayarit, Mexico, has diabetes, high blood pressure and high cholesterol. After 30 years of working in various factories packing oranges and avocados, the mother of three also suffers from lower back pain and sore feet.
But on this day she is seeing Vargas for chest pains, numbness in her right arm and an itchy bump on her cheek.
“I’m a junker,” she jokingly tells Vargas.
It can be a hassle to get an appointment, said Sanchez. “Sometimes I can be on hold for as long as 30 minutes, only to get disconnected and have to call again.”
On this day, the appointment takes 30 minutes. Vargas orders an electrocardiogram, prescribes ointment for her cheek and medication for her chest pain.
“Thanks for worrying about me,” Sanchez says in Spanish as she leaves.
“Always,” replies Vargas.
“Take care of yourself,” Sanchez adds. “I need you a lot.”
Kaiser Health News (KHN) is a national health policy news service. It is an editorially independent program of the Henry J. Kaiser Family Foundation.